1. Information to the user

AJE Tandem, hereinafter Tandem, is responsible for the processing of the user’s personal data and informs you that these data will be treated in accordance with the provisions of Regulation (EU) 2016/679 of April 27, 2016 (RPGD) relative to the protection of natural persons with regard to the processing of personal data and the free circulation of these data, so that the following treatment information is provided:

End of treatment: maintain a business relationship with the user. The operations planned to carry out the treatment are:

  • Referral of commercial advertising communications by email, fax, sms, mms, social communities or any other electronic or physical means, present or future, that enables commercial communications. These communications will be made by Tandem and related to its products and services, or its collaborators or suppliers with whom it has reached a promotion agreement. In this case, third parties will never have access to personal data.
  • Perform statistical studies.
  • Process requests or any type of request made by the user through any of the contact forms that are made available to you.
  • Forward the newsletter on the website.


Data retention criteria: they will be kept as long as there is a mutual interest in maintaining the end of the treatment and when it is no longer necessary for that purpose, they will be suppressed with adequate security measures to guarantee the pseudonymisation of the data or the total destruction of the data. same.

Data communication: data will not be communicated to third parties, except legal obligation. Legitimation of the treatment: the consent of the interested party.

Rights that assist the user:

  • Right to withdraw consent at any time.
  • Right of access, rectification, portability and deletion of your data and to the limitation or opposition to its processing.
  • Right to file a claim with the control authority ( if you consider that the treatment does not comply with current regulations. Always without obtaining any economic benefit from the user. Sanctions are collected only for the supervisory authority (


Contact information to exercise your rights:

Postal address: Street Uribitarte, flat 6, piso 1, 48001 Bilbao, BI

E-mail address:


 2. Mandatory or optional nature of the information provided by the user

Users, by marking the corresponding boxes and entering data in the fields, marked with an asterisk (*) in the contact form or presented in download forms, expressly and freely and unequivocally accept that your data is necessary to attend your request, by the provider, being voluntary the inclusion of data in the remaining fields. The user guarantees that the personal data provided to Tandem are truthful and is responsible for communicating any modification thereof.

Tandem expressly informs and guarantees users that their personal data will not be transferred to third parties under any circumstances, and that whenever they make any type of transfer of personal data, express, informed and unequivocal consent will be requested from the users. All data requested through the website are mandatory, as they are necessary for the provision of an optimal service to the user. In case all the data is not provided, it is not guaranteed that the information and services provided will be completely adjusted to your needs.


 3. Security measures

That in accordance with the provisions of the regulations in force in the protection of personal data, Tandem is complying with all the provisions of the RPGD regulations for the processing of personal data of its responsibility, and manifestly with the principles described in Article 5 of the RPGD , for which they are treated in a lawful, loyal and transparent manner in relation to the interested party and appropriate, relevant and limited to what is necessary in relation to the purposes for which they are treated.

Tandem guarantees that it has implemented appropriate technical and organizational policies to implement the security measures established by the GDPR in order to protect the rights and freedoms of users and has communicated the appropriate information so that they can exercise them.

 4. Information we collect from web visits

We collect and store limited personal information and anonymous global statistics of all those users who visit the Web, either because it is actively provided by the user or because they are simply browsing it. The information we collect includes the Internet Protocol (IP) address that allows you to know the device used by the user, the browser used, its operating system, the date and time of access, the Internet address of the website through which you access the user and why he abandons it and also behavioral information on how he uses our website.

This information is used by Tandem, to know the loading time of our website, the behavior patterns followed by users who access it, the total number of visits and the duration of them and the type of information that most queries the user. This information helps Tandem, to identify if the web page works correctly, in order to detect incidents or errors in the operation, solve them and improve the performance of the Web, to be able to offer a better service to all users.

In consideration of the above, we collect usage and navigation data for statistical and advertising purposes, to control the use of our page and to improve knowledge about the User’s interests always anonymously.


 5. Cookies

Access to this website may imply the acceptance of cookies. Cookies are small amounts of information that are stored in each user’s browser so that the server remembers certain navigation information that can later be used. This information allows the user to be identified as a specific but anonymous visitor and allows you to save your personal preferences, as well as technical information such as visits or specific pages you visit.

Those users who do not wish to install cookies or want to be informed before they are stored on their computer, can configure their browser for this purpose. For more information see “Cookies Policy”.

6. Minors

Children under 16 must not send any personal information without the consent of their parent or guardian. Tandem, is not responsible for any personal information sent by users under 16 years without the aforementioned authorization.